IT Environment Manager- External Consultant- until December 2023
Description
Group COO is a vast and key division of the Bank, headed up by the group Chief Operating Officer, covering several departments supporting the client facing teams. It strives to provide both in-house and external clients with a first-rate service to ensure our business operates efficiently and reliably. The division comprises Operations, Finance, Credit Structuring and Administration, Information Technology, Human Resources, General Services (real estate, travel and logistics), Security and Data Governance as well as Change Management & Controls. All department heads report into the group COO.
Mission
Participate in the preparation and support of all test environments by being the single point of contact for all related enquiries and issues
Challenges
- Ability to adapt and understand a complex IT landscape
- Demonstrated communication skills to interact with a large set of stakeholders
- Strong organizational skills with ability to multi-task and effectively prioritize work
- Ability to work under pressure
Main responsibilities
Position Overview
In order to strengthen our Environment Management team, we are looking for an Environment Manager who will participate in the preparation and support of all test environments.
This Environment Manager will act as a single point of contact for all test environments related enquiries and issues to coordinate the environment readiness for major projects, incidents correction and small enhancements. Moreover, he / she will endorse an advisor role by providing guidelines and communicating good practices to the teams for the best usage of the test environments.
For in and out of Bank releases requirements, the Environment Manager supports IT teams and coordinate the plan to deliver an aligned, consistent and quality oriented set of environments.
The Environment Manager is a central position which requires to work collaboratively with all IT stakeholders, such as developers, testers, infrastructure team members, release manager, project managers, IT management, etc. Out of operational activities, he / she will have to define and enforce test environments management processes. Interpersonal skills, a problem-solving mindset and analytical thinking will be essential to succeed in this challenging position.
Role & Responsibilities
Define the test environments global planning
Assess the test requirements for environments booking
Provide detailed planning and participate in the preparation activities (data refresh, setup and configuration, quality checks…)
Schedule and monitor the support activities (sanity checks, troubleshooting, End-of-Day / End-of-Month treatments…)
Enhance the test environments management processes
Communicate the test environments milestones and planning
Proactively raise issues / risks and support the resolution plan
Support the different stakeholders (IT & Business teams) as the single point of contact for all queries related to test environments management
Tools
Knowledge of the Unix universe and scripting
Service management tools (BMC Remedy)
Monitoring tools (Jiira)
Education
Experience
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Years of experience:
7-10 : senior
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Experience required:
8-10 years of experience in information systems operations environment preferably in a banking environment
Demonstrated a good experience in test environments coordination and support (previous experience in Environment manager position)
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Experience in private banking:
Optional
Language
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English:
Fluent
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French:
Fluent
Personal skills
Strong organizational skills with ability to multi-task and effectively prioritize work
Ability to work under pressure
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