IT Onsite Support - Analyst - External Consultant until December 2024
Description
The Bank’s entire operations are managed by COO Division and are headed up by the Chief Operating Officer. It strives to provide both in-house and external clients with a first-rate service to ensure our business operates efficiently and at the best possible cost. The COO division comprises Operations, Finance, Information Management, Human Resources and Logistics. COO employees are committed to providing, with professionalism and enthusiasm, an efficient, proactive, high-quality service that meets the needs of clients within the context of the Bank’s overall strategy.
Mission
Be part of IT Onsite Support delivering first line support for all UBP users worldwide, including VIP and Trading room.
Challenges
Be able to give the same level of service for IT Onsite support in all the bank areas and buildings in Geneva, to different internal clients.
Main responsibilities
IT Onsite Support
Work on installing and configuring computer hardware, software and other devices.
Installing and configuring computer hardware, software, mobiles, printers and scanners.
Diagnosing any hardware or software faults and solve the issues in a timely manner, either in person or over the phone.
Manage all requests and incidents assigned to the team
Manage Work Orders assigned to the team
Provide support to VIP and Trading Room
Provide onsite support for Video Conference in meeting rooms and Board Rooms
Configure, install and support desktops, screens, desk phones and laptops
Configure, install and support Corporate iPhone device
Hardware management: terminate, dispose of and relocate assets in line with internal policies with our inventory tool (StockIT)
Manage user’s equipment moves (IT Equipment and LAN connectivity) and update CMDB accordingly
Provide and retrieve temporary UBP loan equipment (laptop, printer, beamer, mobile phone)
Local support of printers; monitoring and coordination of external support intervention
Manage repair’s activities in relation with external suppliers
Track software’s assets, ensure full compliance licensing
Education
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Education:
Other
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Certification:
ITIL
Experience
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Years of experience:
3-7 : intermediate
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Experience required:
at least 5-years' experience in a similar role
Able to adapt and work in a fast-evolving technology environment and ability to learn quickly
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Experience in private banking:
Optional
Language
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French:
Fluent
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English:
Fluent
Personal skills
Patience,
Empathy,
Active listening,
Sense of urgency,
Good interpersonal skills,
Well-organized,
Speed and accuracy,
Creativity and flexibility
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