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Career Vacancies
职位 :
IT Onsite Support - Analyst - External Consultant until December 2024
办公室 :
Geneva
开始日期 :
01.05.2024
工作时数 :
100%
字段 :
COO_IT
 

IT Onsite Support - Analyst - External Consultant until December 2024

Description

The Bank’s entire operations are managed by COO Division and are headed up by the Chief Operating Officer. It strives to provide both in-house and external clients with a first-rate service to ensure our business operates efficiently and at the best possible cost. The COO division comprises Operations, Finance, Information Management, Human Resources and Logistics. COO employees are committed to providing, with professionalism and enthusiasm, an efficient, proactive, high-quality service that meets the needs of clients within the context of the Bank’s overall strategy.

Mission

Be part of IT Onsite Support delivering first line support for all UBP users worldwide, including VIP and Trading room.

Challenges

Be able to give the same level of service for IT Onsite support in all the bank areas and buildings in Geneva, to different internal clients.

Main responsibilities

IT Onsite Support

Work on installing and configuring computer hardware, software and other devices.

Installing and configuring computer hardware, software, mobiles, printers and scanners.
Diagnosing any hardware or software faults and solve the issues in a timely manner, either in person or over the phone.

Manage all requests and incidents assigned to the team

Manage Work Orders assigned to the team

Provide support to VIP and Trading Room

Provide onsite support for Video Conference in meeting rooms and Board Rooms

Configure, install and support desktops, screens, desk phones and laptops

Configure, install and support Corporate iPhone device

Hardware management: terminate, dispose of and relocate assets in line with internal policies with our inventory tool (StockIT)

Manage user’s equipment moves (IT Equipment and LAN connectivity) and update CMDB accordingly

Provide and retrieve temporary UBP loan equipment (laptop, printer, beamer, mobile phone)

Local support of printers; monitoring and coordination of external support intervention

Manage repair’s activities in relation with external suppliers

Track software’s assets, ensure full compliance licensing

Education

  • Education: Other
  • Certification: ITIL

Experience

  • Years of experience: 3-7 : intermediate
  • Experience required: at least 5-years' experience in a similar role Able to adapt and work in a fast-evolving technology environment and ability to learn quickly
  • Experience in private banking: Optional

Language

  • French: Fluent
  • English: Fluent

Personal skills

  • Swiss resident: Optional

Patience, Empathy, Active listening, Sense of urgency, Good interpersonal skills, Well-organized, Speed and accuracy, Creativity and flexibility

返回列表 在线申请


e-Recruitment Portal – Guidelines for handling personal data supplied by applicants

This online recruitment system (hereinafter, ‘e-Recruitment Portal’ or ‘Portal’) is used by the Geneva headquarters of Union Bancaire Privée, UBP SA (hereinafter, ‘UBP’) in accordance with Swiss law, in particular with regard to data protection, and with the principles below. The e-Recruitment Portal allows any person (hereinafter, ‘Applicant’), excluding recruitment consultants and headhunters, to submit either an application for a vacancy listed on the Portal or an unsolicited application.

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