Acquisitions Resource Wave 3 - Global Service Desk - until end of 2025
- Ufficio
- Geneva
- Data di entrata in servizio
- 01.08.2025
- Orario di lavoro
- 100%
Description
GLOBAL SERVICE DESK
Mission
Serve as the Service Desk Analyst, acting as the primary point of contact for all employees regarding any IT-related requests or issues.
Main responsibilities
- Answer customer emails and telephone calls in a polite and courteous manner.
- Remain calm and polite when faced with customers who are annoyed by IT issues.
- Analyze situations reported by customers to determine if the impact is minor, medium, high, or critical, in order to define the priority of case handling.
- Fully document tickets to ensure they contain pertinent and up-to-date information.
- Resolve customer problems when time and technical constraints permit.
- Document solutions in the knowledge base.
- Ensure proper follow-up and communication with customers in a timely manner.
Personal skills
Compassionate and empathetic, with strong listening skills; patient and calm under pressure; a collaborative team player who can inspire both himself and his colleagues.
Education
- Education: Other
Experience
- Years of experience: 3-7 : intermediate
- Experience required: Helpdesk or customer service experience desired.
- Experience in private banking: Optional
Language
- English: Advanced
- French: Advanced
OTHER
- Swiss resident: Optional