Acquisitions Resource Wave 3 - Global Service Desk - until end of 2025

Escritório
Geneva
Data de início
01.08.2025
Horário de trabalho
100%

Description

GLOBAL SERVICE DESK


Mission

Serve as the Service Desk Analyst, acting as the primary point of contact for all employees regarding any IT-related requests or issues.


Main responsibilities

  • Answer customer emails and telephone calls in a polite and courteous manner.
  • Remain calm and polite when faced with customers who are annoyed by IT issues.
  • Analyze situations reported by customers to determine if the impact is minor, medium, high, or critical, in order to define the priority of case handling.
  • Fully document tickets to ensure they contain pertinent and up-to-date information.
  • Resolve customer problems when time and technical constraints permit.
  • Document solutions in the knowledge base.
  • Ensure proper follow-up and communication with customers in a timely manner.


Personal skills

Compassionate and empathetic, with strong listening skills; patient and calm under pressure; a collaborative team player who can inspire both himself and his colleagues.


Education

  • Education: Other

Experience

  • Years of experience: 3-7 : intermediate
  • Experience required: Helpdesk or customer service experience desired.
  • Experience in private banking: Optional

Language

  • English: Advanced
  • French: Advanced

OTHER

  • Swiss resident: Optional

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