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Poste :
Application Owner Augeo/Navision/Coupa
Bureau :
Geneva
Date d'entrée :
01.08.2021
Temps de travail :
100%
Domaine :
COO_IT
 

Application Owner Augeo/Navision/Coupa

Description

The Bank’s entire operations are managed by COO Division and are headed up by the Chief Operating Officer. It strives to provide both in-house and external clients with a first-rate service to ensure our business operates efficiently and at the best possible cost. The COO division comprises Operations, Finance, Information Management, Human Resources and Logistics. COO employees are committed to providing, with professionalism and enthusiasm, an efficient, proactive, high-quality service that meets the needs of clients within the context of the Bank’s overall strategy.

Mission

Application Owner for Coupa, Augeo and MS Dynamics Navision

Challenges

Application Owner for Coupa, Augeo and MS Dynamics Navision

Main responsabilities

Product Owner (20%):

-  Collect business requirements for enhancements and bugs (product backlog)

-  Focus on optimizing product value and development work

-  Prioritize items in collaboration with stakeholders (mainly Finance, IT PMO and Procurement)

-  Responsible for the applications life cycle and strategy

-  Responsible for the maintenance of current version, application and database servers, and obsolescence management across all environments

-  Privileged contact for all questions related to the applications

 

Small IT request management (30%):

-  Accountable for the small IT request from inception to delivery

-  Responsible for the collection of business needs, solution design, estimations, progress and budget follow-up, testing and deployment

-  Ensure documentation is properly managed

-  Communicate regularly and efficiently to clients

 

Support Level I/II (30%):

-  Provide support Level I (basic resolution) / Level II (in-depth technical support) to end users worldwide

-  Manage support tickets

-  Responsible for addressing and managing Level III (requiring SME involvment) tickets with external consultants and SME of the applications

-  Document issue and resolution

 

Administration (10%):

- Configuration of applications

- Installation of new versions

- Control of data quality (data completeness and correctness)

- Responsible for data cleansing

- Responsible for maintaining segregation of duty

- Maintain monthly KPI for Coupa adoption

 

Client facing and management (10%):

- Business and IT interactions and meetings

- Support Functional lead when needed

- Training

Education

  • Education: Master Degree

Experience

  • Years of experience: +10 : senior
  • Experience in private banking: Mandatory

Language

  • English: Fluent

Personal skills

  • Swiss resident: Optional

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Charte de confidentialité relative au traitement des données personnelles transmises par les candidats(es)

Le présent système de recrutement en ligne de l’Union Bancaire Privée, UBP SA, (« Portail e- Recruitment »), est exploité par notre siège de Genève conformément aux exigences du droit suisse, notamment en matière de protection des données et aux principes énoncés ci-dessous. Il permet à toutes personnes (le/la « Candidat/e »), à l’exclusion des conseillers d’agences de placement de personnel et des chasseurs de têtes, de transmettre toutes candidatures afférentes aux postes vacants mentionnés sur le Portail e-Recruitment et/ou de faire parvenir à l’UBP toutes offres spontanées.

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