Menu
Carriera Vacancies
Posto :
Global Service Desk - Analyst - External Consultant until December 2021
Ufficio :
Geneva
Data di entrata in servizio :
01.10.2021
Orario di lavoro :
100%
Dominio :
COO_IT
 

Global Service Desk - Analyst - External Consultant until December 2021

Description

Global Service Desk.

Mission

Perform role of Service Desk Analyst. Act as single point of contact for all UBP employees for IT relaated issues

Challenges

Unhappy customers, slow response times from other technical teams, inability to resolve incidents due to lack of accesses.

Main responsabilities

Answer customers e-mails and telephone calls in a polite and courteous manner.

Remain calm and polite when faced with customers annoyed by IT problems

Analyse situations reported by customers to determine if the impact is minor medium, high or critical, in order to define priority of case handling

Fully document Titan tickets  to ensure that they contain pertinent and up to date information

Resolve customer problems when time and technical constraints permit.

Document solutions in Titan Knowledge Base

Ensure proper follow-up and and communication with customers in a timely manner

Ensure customer expectations are managed, and ensure integrity of what is sais and written by the Global Service Desk

Provide the face of UBP IT.

Education

  • Education: Other

Experience

  • Years of experience: 3-7 : intermediate
  • Experience required: Helpdesk or customer service experience desired.
  • Experience in private banking: Optional

Language

  • English: Advanced
  • French: Advanced

Personal skills

  • Swiss resident: Optional

Understanding, empathetic, good listener, patient, calm, good team player, able to motivate themselves and others.

Torna alla lista Candidarsi online


Portale e-Recruitment – Linee guida per il trattamento dei dati personali trasmessi dai candidati

Il presente sistema di reclutamento online (di seguito «portale e-Recruitment» o «portale») è utilizzato dalla sede di Ginevra di Union Bancaire Privée, UBP SA (di seguito «UBP») in ottemperanza alla legislazione svizzera, in particolare in materia di protezione dei dati, e ai principi enunciati di seguito. Il portale e-Recruitment consente a chiunque (di seguito il «candidato»), esclusi i consulenti per il reclutamento di personale e gli headhunter, di trasmettere candidature relative a posti vacanti pubblicati nel portale o candidature spontanee.

Discover UBP

Valori e cultura d’impresa

L’impegno dei collaboratori di UBP testimonia una cultura d’impresa unica, ispirata dal suo fondatore, che ha saputo impregnare la Banca dei valori della sua famiglia.

Corporate 07.10.2021

UBP partners up for Building Bridges

A cross-sectoral push for sustainable finance

Newsletter

Sign up to receive UBP’s latest news & investment insights directly in your inbox

Click and enter your email address to subscribe