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Posto :
IT Onsite Support - Analyst - External Consultant until December 2024
Ufficio :
Geneva
Data di entrata in servizio :
01.07.2024
Orario di lavoro :
100%
Dominio :
COO_IT
 

IT Onsite Support - Analyst - External Consultant until December 2024

Mission

Provide Level 2 IT support to all UBP employees based in Geneva. Provide Level 2 IT support to VIP's and traders. Install, configure and support PC hardware. Install, configure and support user applications.

Challenges

Able to adapt and work in a fast-evolving technology environment and ability to learn quickly. Ability to manage stress and to deal with a wide variety of customers and responsibilities.

Main responsibilities

  • Manage User Service Requests and Incidents assigned to the team
  • Manage Work Orders assigned to the team
  • Provide support to VIP's and Trading Room
  • Provide support for Video Conference in the meeting rooms
  • Configure, install and support PC hardware (desktop, Thin Client, laptop, mobile)
  • Hardware management: terminate, dispose of and relocate assets in line with internal policies
  • Manage user equipment moves (IT Equipment and LAN connectivity) and update PC hardware inventory tool
  • Support of Canon & HP printers; monitoring and coordination of external support intervention
  • Manage repair’s activities in relation with external suppliers (Swisscom, Dell, Canon, HP)
  • Track software’s assets and ensure full compliance licensing 

Education

  • Education: CFC
  • Certification: ITIL

Experience

  • Years of experience: 3-7 : intermediate
  • Experience required: At least 3-years' experience in a similar role
  • Experience in private banking: Preferred

Language

  • French: Fluent
  • English: Fluent

Personal skills

  • Swiss resident: Optional

proactive team-player service-oriented

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