Assistant Relationship Manager - Portugal
Assist the relationship manager(s) in opening new relationships and serving clients, in compliance with the
Bank’s internal regulations and guidelines.
Relations with private clients and marketing (in strict compliance with the regulatory framework, the Bank’s Cross-Border rules and the Bank’s internal directives)
Cultivates relationships with clients (both managed and advisory) to ensure a high level of client satisfaction;
Responds to clients’/prospects’ needs with the support of the team’s relationship managers or experts; Helps clients regularise their tax situation with the support of the Wealth Planning teams;
Ensures that the contractual documents signed by the clients and the supporting paperwork are up-to-date and comply with the Bank’s internal directives, taking into account the client’s profile and types of transactions.
Administrative tasks, transaction executions, discretionary management mandates, advisory mandatesand client queries
Ensures clients’ transactions/instructions/requests (stock market orders, transfers, tax report requests, product information, etc.) are executed/addressed correctly and swiftly
Ensures best possible execution for clients stock exchange orders in terms of price, time and quantity in strict compliance withthe Bank’s Investment Suitability rules ;
Ensures that the necessary checks have been carried out before initiating or authorising fund outflows (transfers, securities settlements, cash for collection);
Provides administrative support to the relationship manager(s) with opening and closing accounts, preparing visits and trips, filing client data and documents, checking that clients’ investments are consistent with their risk profiles;
Records all transactions and client contact in the Bank’s data systems (transaction reports, contact reports, CMS declarations, etc.), as required by internal directives.
Checks Carries out first-level checks as per internal directives, where applicable;
Escalates to Line Management, Head of PB, Compliance, where applicable, of transactions or situations putting the Bank at risk.
Compliance with regulations and internal directives
Knows and applies internal directives, in particular with regard to:
Entering into business relations with clients, contacts/relations with clients (existing or prospective), and related documentation;
Cross-border policy Investment policy;
Documenting client contact/visits;
Executing transactions, responding to client queries and documenting such activity.
Knows and applies banking laws and regulations (SBA directives, FINMA circulars, Money- Laundering Act, Code of Obligations,
Federal Law on Banks, Collective Investment Schemes Act, etc.);
Knows and applies specific rules (regarding products, taxes) in force in clients’ core markets, based on the reference documents
made available by the Bank or, where required, on the Group’s expertise (e.g. the Tax team, Investment Advisory, Wealth Planning).
Training and duty to keep informed
Attends the Bank’s compulsory in-house training sessions and, where applicable, external courses upon the Bank’s request
Fluent in French, English and Portuguese
Adherence to the company’s values;
Contribution to completion of the relationship manager’s annual budget targets (NNM, ROA, income, mandate and product penetration), and to client loyalty;
Regulatory compliance and respect of internal directives, in particular the due-diligence, antimoney laundering, investment suitability and cross-border policies and regulations
Contribution to management of relevant operational risks, and evolution over the years (PEPs or higher-risk clients, SECLI reminders regularisation, CMS declarations, use of OCA, signed account statements, compliance with the investment policy, contractual document compliancy and completeness, contact and transaction documentation, first-level checks, compatibility of investments with client profiles, compliance with discretionary and advisory management mandates, update of client risk profiles (CRP) and KYCs, etc…)
Years of experience:
3-7 : intermediate
Experience in private banking: