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Career Vacancies
Position :
Ebanking Support Specialist - Temporary position 5 months-
Office :
Geneva
Start date :
01.09.2020
Working hours :
100%
Field :
COO - Client Care Center
 

Ebanking Support Specialist - Temporary position 5 months-

Description

Group COO is a vast and key division of the Bank, headed up by the group Chief Operating Officer, covering several departments supporting the client facing teams. It strives to provide both in-house and external clients with a first-rate service to ensure our business operates efficiently and reliably. The division comprises Operations, Finance, Credit Structuring and Administration, Information Technology, Human Resources, General Services (real estate, travel and logistics), Security and Data Governance as well as Change Management & Controls. All department heads report into the group COO.

Mission

CCC E-banking support agent main mission is to be the first point of contact of Relationship Managers and final clients to solve any request related to e-banking platform connectivity and functionalities.

Challenges

In direct contact with external clients and front office teams

Main responsabilities

E-banking access management : creation, modification , cancellation

E-banking clients support .:

First level support and coordination of all clients’ queries through emails and phone calls.

Connection assistance / connectivity problems resolution.

Errors, malfunction, IT diagnostic.

Functional queries.

Queries related to clients' banking operations

Point of escalation for all cases at risk.

Fluent in English and in German; French knowledge will be a plus

Education

  • Education: Master Degree

Experience

  • Years of experience: 0-3 : beginner
  • Experience required: Helpdesk, Support Service /client facing position
  • Experience in private banking: Optional

Language

  • English: Fluent
  • German: Fluent
  • French: Advanced

Personal skills

  • Swiss resident: Mandatory

Excellent communication skills, open & transparent communication Excellent management of priorities Risk awareness

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This online recruitment system (hereinafter, ‘e-Recruitment Portal’ or ‘Portal’) is used by the Geneva headquarters of Union Bancaire Privée, UBP SA (hereinafter, ‘UBP’) in accordance with Swiss law, in particular with regard to data protection, and with the principles below. The e-Recruitment Portal allows any person (hereinafter, ‘Applicant’), excluding recruitment consultants and headhunters, to submit either an application for a vacancy listed on the Portal or an unsolicited application.

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