Ebanking Support Specialist - Temporary position 5 months-
Group COO is a vast and key division of the Bank, headed up by the group Chief Operating Officer, covering several departments supporting the client facing teams. It strives to provide both in-house and external clients with a first-rate service to ensure our business operates efficiently and reliably. The division comprises Operations, Finance, Credit Structuring and Administration, Information Technology, Human Resources, General Services (real estate, travel and logistics), Security and Data Governance as well as Change Management & Controls. All department heads report into the group COO.
CCC E-banking support agent main mission is to be the first point of contact of Relationship Managers and final clients to solve any request related to e-banking platform connectivity and functionalities.
In direct contact with external clients and front office teams
E-banking access management : creation, modification , cancellation
E-banking clients support .:
First level support and coordination of all clients’ queries through emails and phone calls.
Connection assistance / connectivity problems resolution.
Errors, malfunction, IT diagnostic.
Queries related to clients' banking operations
Point of escalation for all cases at risk.
Fluent in English and in German; French knowledge will be a plus
Years of experience:
0-3 : beginner
Helpdesk, Support Service /client facing position
Experience in private banking:
Excellent communication skills, open & transparent communication
Excellent management of priorities