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Global Service Desk - Analyst- External Consultant - 6 months -
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Global Service Desk - Analyst- External Consultant - 6 months -


Global Service Desk


Be part of Global Service Desk delivering first line support for all UBP users worldwide, including VIP and Trading room Covering Service Desk from 07h30 to 19h00


Able to adapt and work in a fast-evolving technology environment and ability to learn quickly Willingness to work outside of office hours (when required) as well as be available “on call” (~every 8 weeks).

Main responsabilities

Answer to Global Service Desk phone line for UBP worldwide

Provide remote assistance to users

Manage Requests and Incidents in BMC Remedy tool

Assign requests completion and incidents resolution to other IT Support teams when necessary

Manage emails sent to Global Service Desk

Manage Work Order requests created in Titan or internal workflow system

Perform regular sanity checks on desktops

Employee departure process ; create work order accordingly

Knowledge database documentation and procedures updates



  • Education: Other
  • Certification: ITIL
  • Technical skills: ITIL V3 Foundation Certification (mandatory) Help Desk Institute Certification or equivalent (mandat


  • Years of experience: 3-7 : intermediate
  • Experience required: 3 to 5 years’ experience in Help Desk L1 Customer Service and PC Support. An equivalent combination of education and related experience may also serve to meet these minimum requirements. Banking industry experience is a plus.
  • Experience in private banking: Optional


  • English: Fluent
  • French: Fluent

Personal skills

  • Swiss resident: Optional

Excellent oral and written communication skills Highly customer service oriented Excellent interpersonal and communication skills Excellent analytical thinking and problem-solving skills Priority setting, multitask ability Stability and stress tolerance Respect for hierarchy Team player willing to take ownership Able to adapt in a fast-evolving technology environment and ability to learn quickly

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e-Recruitment Portal – Guidelines for handling personal data supplied by applicants

This online recruitment system (hereinafter, ‘e-Recruitment Portal’ or ‘Portal’) is used by the Geneva headquarters of Union Bancaire Privée, UBP SA (hereinafter, ‘UBP’) in accordance with Swiss law, in particular with regard to data protection, and with the principles below. The e-Recruitment Portal allows any person (hereinafter, ‘Applicant’), excluding recruitment consultants and headhunters, to submit either an application for a vacancy listed on the Portal or an unsolicited application.

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