IT Supplier Service Manager
Group Shared Services (GSS) The Bank’s entire operations are managed by GSS and are headed up by the Chief Operating Officer. It strives to provide both in-house and external clients with a first-rate service to ensure our business operates efficiently and at the best possible cost. The GSS division comprises Operations, Finance, Information Management, Human Resources and Logistics. GSS employees are committed to providing, with professionalism and enthusiasm, an efficient, proactive, high-quality service that meets the needs of clients within the context of the Bank’s overall strategy.
The IT Supplier Service Manager is accountable for the day-to-day management and coordination of key technology supply and outsource relationships as well as the IT Risk Framework.
New IT operating model which is still being embedded into organization. Multiple tools - no one source of all information
The IT Supplier Service Manager is accountable for the day-to-day management and coordination of key technology supply and outsource relationships. This includes coordination of multiple work streams, management of technology supplier and outsource partner relationships, supplier governance, and management of the overall IT risk framework.
To assist with building a strategic relationship between IT and its IT suppliers (internal and external)
Establish and manage operational relationship with the main IT suppliers, reviewing supplier performance against defined SLAs and OLAs, and raising service improvements where required
Designing, implementation and ownership of service management SLA’s, KPI’s and associated processes for governance and management.
Overseeing Risk, Control and Audit Management – Identification and remediation of risks and audit actions in relation to the service
Working closely with the Service Owners to performing Business Service Reviews – Building and maintaining relationships with Service stakeholders and reviewing service performance against defined SLAs.
- You will have in depth knowledge of managing 3rd party suppliers including contract renewals, KPI management and finance management associated with the suppliers
- You will have experience in service risk & audit managements
- You will have experience of working in a technology environment
Skills that will help you in this role
- ITIL Foundation or equivalent experience
- Ability to effectively communicate at all levels
- Ability to deliver to tight deadlines
- Customer focused
- Education: Bachelor Degree
- Years of experience: 3-7 : intermediate
- Experience in private banking: Optional
- English: Fluent
- French: Fluent
- Swiss resident: Optional